FAQ:

Employee & Private EV drivers

How do I use the charge points? (App)

Employee and Private electric vehicle drivers are advised to access chargepoints via the app.

To start a charge:

Plug your charge cable into your vehicle
Plug your charge cable into the charge point
Select the correct socket on the app and press start charge.

To end a charge:

Unlock your charge cable from your vehicle using your key (this process differs from vehicle to vehicle)
Unplug your charge cable from the charge point and from your vehicle

Please visit NGEV.app to access the National Grid EV charging app.

You can use this on your web browser or download as an app to your phone. From here you can begin charging cycles, add credit to your account for PAYG charging stations, search for nearby charging stations and log any issues you are experiencing.

Do I have to use the app?

You can use either the app or an RFID card to access the charge points. If you would like an RFID card, you can request one via the website for a small fee.

Alternatively, you can link an exisiting RFID card or compatible device to your account via the app.

I’ve received my Park & Recharge RFID card, do I need to activate it?

No, your membership card is activated upon dispatch. Simply place your card on your workplace's available charging point and start a charge cycle.

How much does it cost to charge?

The charge rates are set by your organisation and will be noted in the app.

Do I need to be a member to use the charge points?

yes, you will need to register before you are able to use the chargepoints. Registration is quick and easy via the app NGEV.app

Commercial fleet EV drivers

How do I use the charge points? (RFID): Commercial fleet vehicle drivers will typically use RFID cards to access the charge points.

To start a charge:
1. Swipe your RFID card
2. Plug your charge cable into your vehicle
3. Plug your charge cable into the charge point
It will begin charging automatically, please check charging has commenced before leaving your vehicle.

To end a charge:
1. Swipe the RFID card* you used to begin the charge cycle.
2. Disconnect from the vehicle
3. Disconnect from the charger
*It must be the same card, or the charge point will not release your cable
How do I get an RFID card?: All new Commercial EV's will be delivered with a charge card, if you loose or damage your card replacements can be obtained from Box.FleetServices@nationalgrid.com, please quote your registration name and delivery address, your old card will be cancelled and a new card will be issued.
Can I use the app to start a charge for my fleet vehicle?: At this time, you cannot use the app to charge a fleet vehicle. Please use the assigned RFID card.

General

What is Park & Recharge?: Park & Recharge is a smart electric vehicle (EV) charging solution powered by Hubeleon. Specifically, we provide workplace charging points for businesses and membership cards to access the chargers to their employees. Park & Recharge have been contracted in partnership with ElectrAssure to deliver the National Grid Charging service until 2024.
What is ElectrAssure?: ElectrAssure is one of the UK’s leading electric vehicle charging companies and is working in partnership with Park & Recharge to deliver the National Grid Charging service until 2024. ElectrAssure will install and maintain the National Grid EV charging units.
What do i do if i have a problem?: Please log any issues with us via the ticket desk. If it is urgent, you can call us and we will attempt to solve issues live, or advise you to the nearest operational unit.
Please include the charge point ID number in all correspondence so we know which unit has the issue. This number can be found on the sticker on the charge point.
How do I log a ticket with you?: You can log any requests, queries issues etc. via our ticket desk
I've lost an RFID access card, what should i do?: Report it lost via the ticket desk or via our customer support team. The card will then be blocked, and will no longer provide access to your charge points.
Can I use my Park & Recharge app to access other charging networks?: Not at this time, no. We do however show you other nearby charge points on our maps to help you find them easily, but you will need to sign up with that charge point provider to use.
Can people outside of my organisation access the charging points?: Only users who are granted access by the charging point owner will be able to begin a charge cycle.
Can someone steal the charging cable from the charger?: No, a pin mechanism locks the cable in place. Only the user who began the charging event can end the charging event and unlock the cable.
Where can I find more information?: You can find out more about the National Grid charging service on Grid Home or via the Contract Manager.
If you want to learn more about electric vehicle charging you can check out our Knowledge Base.